Good questions,
honest answers.

The one you love most. Portraits, candids, landscapes, film scans, professional shots — they all work. Send us the largest version you have and we'll check it before we print.

Usually, yes. Modern phone photos are often sharp enough to print beautifully at full size. If yours isn't, we'll tell you before printing and help you find one that is.

Absolutely. If you're torn between a few, send them all. We'll tell you which will look most stunning at six feet tall — it's one of our favorite parts of the job.

Whenever you're ready. You can upload it right after checkout or come back later with the link we give you. Within 48 hours of receiving your photo we'll send a proof, and you'll approve it before we print anything.

We won't let your order fall through the cracks. If your event is getting close and we haven't received a photo, we'll reach out by email — and by phone if we have to — to make sure you're all set.

Then we keep working. Different crop, different color balance, a completely different photo — tell us what's off and we'll send a new proof. Nothing prints until you love what you see.

They're yours, full stop. We use your photos only to print your order — never shared, never sold, never used in our marketing without your explicit permission.

The Classic stands about six feet tall, and the Grand is nearly eight. Both are taller than most of your guests — that's the point.

Just a standard wall outlet — it draws about as much power as a couple of table lamps. For rentals, our team brings extension cords if your venue's outlets are far from where you want it.

Yes. It's fully freestanding — no wall, no mounting, no rigging. Place it wherever the room needs it.

Covered patios and tents at night are wonderful. We just keep it away from rain and direct weather, like you would any beautiful thing. If the forecast threatens your outdoor plans, call us before your event — we'll help you find the display a safe, stunning spot.

We deliver the frame to your venue, set it up where you want it, and make sure it's glowing before we leave. You don't lift a thing.

We come back and take the frame away. The printed image is yours to keep, forever.

Yes. Many people keep their print and rent a frame again for the next celebration — or eventually buy a frame of their own.

Two to three weeks is comfortable. It gives us time to check your photo, send a proof, and print it beautifully. In a rush? Ask — we can often move faster.

Rentals currently deliver within 60 miles of Provo — the Wasatch Front and most of central Utah. Owning a Lit Image is available nationwide.

Your rental covers the whole event day — from setup at the time you choose until we pick it up after your event. Hosting a multi-day celebration? Call 801.791.5369 and we'll arrange it.

Life happens. Cancel 14 or more days before your event for a full refund. Closer than that, call us — we'll work with you.

Yes. Let us know as soon as you know the new date — with at least 7 days notice there's no change fee, subject to availability. We'll simply move your reservation.

Bumps happen at good parties — that's what rentals are for. If there's an accident, just tell us at pickup. Ordinary event mishaps are on us; you won't get a surprise bill.

Most venues welcome Lit Images with no special requirements. If yours asks about freestanding structures or wants a certificate of insurance, mention it when you book or call 801.791.5369 — we can usually provide what they need.

Yes — that's the best part of owning one. Order a new image anytime and swap it yourself in minutes. One frame, endless images.

No tools, no ladder. The printed fabric tucks into a slim groove around the frame's edge by hand — like making a bed, but prettier. Most people finish their first swap in under ten minutes, and simple instructions come with every frame.

Yes — the frame and images ship anywhere in the United States, and shipping is included in the price. Your frame arrives about 2 weeks after you approve your image proof, with tracking sent to your email.

If anything arrives damaged, tell us right away and we'll replace it free. Every frame carries a 1-year warranty on the frame and lights, and we stock replacement parts beyond that — your Lit Image is built to glow for years.

If it's not right for your home, you can return the frame within 30 days of delivery for a refund, minus return shipping. Printed images are custom-made for you, so they're not returnable — but remember, nothing prints until you approve the proof.